Dis-Chem Pharmacies in Oudtshoorn is seeking a Clinic Receptionist to join their team. This position is essential for ensuring a smooth operation within the clinic and providing quality patient care.
Location: Oudtshoorn, South Africa
Closing Date: 09 December 2024
Purpose
The main purpose of this role is to attend to patients both on the phone and in person, coordinating and organizing appointments and documentation to facilitate the smooth running of the clinic.
Qualifications Required
- Education: Grade 12 / Matric.
Key Responsibilities
- Register patients according to established standards.
- Assist patients in completing necessary medical forms, including medical insurance.
- Monitor and maintain clinical equipment, stationery, and medication.
- Inform patients of clinic procedures and manage patient records.
- Open new patient files according to standard procedures.
- Ensure patient information is accurate.
- Process medical aid payments.
- Move patients through appointments as scheduled.
- Obtain medical reports if required.
- Maintain cleanliness in the reception area to safeguard patient privacy and confidentiality.
- Answer all incoming calls promptly according to Dis-Chem standards.
- Use proper telephone etiquette when speaking with patients.
- Provide relevant and accurate information to callers regarding their requests or concerns.
- Ensure accurate message-taking from callers and confirm details with them.
- Assist walk-in guests in reaching staff regarding meetings or deliveries.
- Provide customers with area codes, work telephone numbers, and other relevant information when requested.
- Follow up with patients regarding any feedback requested.
Competencies
- Ability to work under pressure.
- Deadline-driven with strong organizational skills.
- Ability to follow and give oral and written instructions.
Conditions of Employment
- South African citizen.
- Dedicated work station; must sit at the desk most of the day.
- Must pass MIE, clear criminal record, and credit checks.
- A valid driver’s license and/or reliable transport is preferred.
Application Process
Interested candidates should apply before the closing date. Ensure that your application is complete and submitted on time, as late applications will not be considered.