FlySafair is currently seeking a Customer Service Agent to join their team at George Airport. The successful applicant will report to the Manager: Base Airport and will play a crucial role in ensuring a positive experience for passengers.
Deadline: 22 November 2024
Job Description
As a Customer Service Agent, your responsibilities will include:
- Assisting passengers with ticket sales, bookings, and flight changes while explaining rules, terms and conditions, regulations, and procedures.
- Providing support to customers during flight disruptions or cancellations.
- Handling and safeguarding confidential information.
- Addressing complaints in a professional and timely manner.
- Escalating any problematic issues to the Supervisor on duty.
- Delivering professional customer service at all times.
Job Requirements
To be considered for this position, applicants must meet the following criteria:
- Education: Grade 12 or equivalent.
- Experience: Previous experience in airport operations and ticket sales is preferred.
- Availability: Must be willing to work weekends, public holidays, flexible hours, and shifts as required.
- Technical Skills: Good knowledge of computers and proficiency in Microsoft Office (Word, Excel, Outlook).
- Customer Service Skills: Excellent understanding of delivering great customer service.
- Communication Skills: Strong written and verbal command of English, including proper phone etiquette.
- Conflict Resolution Skills: Ability to handle conflicts effectively.
Personal Attributes
Candidates should demonstrate the following attributes:
- Punctuality and high patience levels.
- Trustworthiness, professionalism, and reliability when dealing with confidential information.
- Immaculate timekeeping skills.
- Ability to work well under pressure and practice good time management.
- Customer-focused and service-oriented mindset.
Application Process
Interested candidates should prepare their applications according to the outlined requirements.