Sasol is inviting suitably qualified applicants to apply for Customer Service Representative positions. There are 2 posts available, and the closing date for applications is 11 February 2025.
- Reference IDs: 7225 and 7224
- Location: Sandton, Gauteng
- Department: Business Chemicals
- Package: R255,450.00 per annum plus service benefits
Purpose of the Position
The Customer Service Representative will guide and assist customers with requests, orders, and complaints. Responsibilities include processing customer orders accurately, resolving inquiries in a timely manner, and contributing to the efficient operation of the Customer Contact Centre.
Key Accountabilities
- Demonstrate a high-level understanding of Sasol Group’s products and services to answer customer inquiries effectively.
- Execute daily operational activities aligned with the business unit’s strategy.
- Support customers by responding promptly to inquiries, taking orders, and processing returns.
- Process and verify orders in compliance with standard practices (pricing, order solicitation, quality of service).
- Send order confirmations to customers once verified.
- Maintain an organized order bank and manage order dates effectively.
- Resolve customer inquiries and provide tracking updates related to orders and deliveries.
- Alleviate grievances or complaints sensibly and escalate issues to management when necessary.
- Collaborate with internal functions (manufacturing, accounting, HR, etc.) to address and resolve issues.
- Continuously optimize the customer service experience to achieve high levels of customer satisfaction.
Requirements
- Formal Education: High School / School Diploma or similar.
- Experience: 6+ years of relevant experience in customer service or related fields.
Application Process
To apply for the Customer Service Representative positions:
- Complete the application using the New Z83 form (available here).
- Ensure all fields in the New Z83 form are completed and signed.
- Attach a comprehensive CV.
- Submit your application online through the Sasol careers portal or link provided below:
Important Notes
Ensure your application is submitted before the closing date of 11 February 2025.