Contract Manager - Hospitality
Facilities Management, Business Services
Minimum Requirements
- Minimum Matric or relevant Experience ,
- Be flexible and adaptable,
- Able to work independently and under pressure,
- Able to work long hours, after hours and some weekends.
- Strong on client relationships and strong communication skills,
- Strong leadership skills,
- Computer Skills – MS Office,
- Data Capturing (Accuracy – Meticulous to detail),
- Stock management,
- Sense of urgency,
- Problem solving Duties & Responsibilities Responsibility and management of your site,
- Attend to any client request and do so pro-actively and with urgency,
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
- Output based contracts must be managed efficiently,
- Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
- Ensure work schedules/job cards are in place,
- Ensure consistently high service standards are maintained for all services in scope with regular inspections,
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
- Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
- Ensure that staff are correctly and smartly dressed displaying a name badge,
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
- Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on the job training sessions performed by you,
- The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS
Responsibilities
- Responsibility and management of your site,
- Attend to any client request and do so pro-actively and with urgency,
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
- Output based contracts must be managed efficiently,
- Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
- Ensure work schedules/job cards are in place,
- Ensure consistently high service standards are maintained for all services in scope with regular inspections,
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
- Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
- Ensure that staff are correctly and smartly dressed displaying a name badge,
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
- Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on the job training sessions performed by you,
- The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS
