Desk Coordinator (Housekeeping)
Facilities Management, Business Services
Minimum Requirements
- Grade 12 / Matric (essential)
- 1–3 years’ experience in housekeeping or hotel operations
- working with a Property Management System (PMS) preferred (e.g., Opera)
- Strong organizational and coordination skills
- Attention to detail and accuracy
- Excellent communication (verbal and written)
- Ability to work under pressure in a fast-paced environment
- Strong administrative and reporting skills
- Computer literacy (MS Office, PMS systems)
- Problem-solving and decision-making ability
- Professional and presentable
- Strong work ethic and reliability
- Customer-focused mindset
- Team-oriented with ability to coordinate across departments
- High level of discipline and accountability
- Manage the housekeeping desk and act as the central communication point for all housekeeping operations.
- Allocate rooms to Room Attendants and Supervisors based on daily occupancy, priority status, and operational requirements.
- Monitor and update room status (vacant, occupied, out of order, inspected, etc.) in the Property Management System (PMS).
- Track room readiness to ensure alignment with Front Office check-in requirements.
- Coordinate closely with Front Office regarding early check-ins, late check-outs, VIP arrivals, and priority rooms.
- Liaise with Maintenance for room defects, follow-ups, and status updates.
- Communicate special guest requests (extra amenities, special setups) to housekeeping teams.
- Handle internal calls and respond to housekeeping-related guest requests promptly.
- Maintain accurate daily housekeeping reports, including: Room assignment sheets
- Room status discrepancy reports
- Lost and found register
- Out-of-order and maintenance logs
- Compile daily productivity reports for housekeeping staff.
- Assist in preparing shift reports and handovers.
- Track inspection status of rooms and ensure all rooms are inspected before being released to Front Office.
- Follow up on discrepancies between Front Office and Housekeeping.
- Ensure adherence to cleaning schedules and standards.
- Monitor usage and requisition of housekeeping supplies.
- Maintain records of linen movement and stock levels.
- Track and log lost and found items in accordance with hotel procedures.
- Ensure all guest requests related to housekeeping are handled efficiently and within service standards.
- Escalate any service delays or issues to the Housekeeping Manager.
- Support VIP room coordination to ensure rooms meet required standards.
- Ensure housekeeping operations align with health, safety, and hygiene standards.
- Report hazards, incidents, or safety concerns immediately.
- Maintain proper documentation related to incidents and compliance checks.
- Accuracy of room status updates.
- Room readiness turnaround time.
- Reduction in room discrepancies.
- Response time to guest requests.
- Communication efficiency between departments.
- Compliance with housekeeping standards and SOPs.
- Shift-based work, including weekends and public holidays.
- Office-based within the housekeeping department.
- High interaction with operational teams and guests.
- To coordinate and manage all housekeeping administrative and operational communication from the housekeeping office (desk), ensuring efficient room allocation, accurate reporting of room status, and seamless communication between housekeeping, front office, maintenance, and other departments.
- Operational Coordination
- Communication & Liaison
- Administration & Reporting
- Quality Control Support
- Inventory & Control
- Guest Service Support
- Health & Safety Compliance
- General Outcomes required
- Working Conditions
Responsibilities
- Manage the housekeeping desk and act as the central communication point for all housekeeping operations.
- Allocate rooms to Room Attendants and Supervisors based on daily occupancy, priority status, and operational requirements.
- Monitor and update room status (vacant, occupied, out of order, inspected, etc.) in the Property Management System (PMS).
- Track room readiness to ensure alignment with Front Office check-in requirements.
- Coordinate closely with Front Office regarding early check-ins, late check-outs, VIP arrivals, and priority rooms.
- Liaise with Maintenance for room defects, follow-ups, and status updates.
- Communicate special guest requests (extra amenities, special setups) to housekeeping teams.
- Handle internal calls and respond to housekeeping-related guest requests promptly.
- Maintain accurate daily housekeeping reports, including: Room assignment sheets
- Room status discrepancy reports
- Lost and found register
- Out-of-order and maintenance logs
- Compile daily productivity reports for housekeeping staff.
- Assist in preparing shift reports and handovers.
- Track inspection status of rooms and ensure all rooms are inspected before being released to Front Office.
- Follow up on discrepancies between Front Office and Housekeeping.
- Ensure adherence to cleaning schedules and standards.
- Monitor usage and requisition of housekeeping supplies.
- Maintain records of linen movement and stock levels.
- Track and log lost and found items in accordance with hotel procedures.
- Ensure all guest requests related to housekeeping are handled efficiently and within service standards.
- Escalate any service delays or issues to the Housekeeping Manager.
- Support VIP room coordination to ensure rooms meet required standards.
- Ensure housekeeping operations align with health, safety, and hygiene standards.
- Report hazards, incidents, or safety concerns immediately.
- Maintain proper documentation related to incidents and compliance checks.
- Accuracy of room status updates.
- Room readiness turnaround time.
- Reduction in room discrepancies.
- Response time to guest requests.
- Communication efficiency between departments.
- Compliance with housekeeping standards and SOPs.
- Shift-based work, including weekends and public holidays.
- Office-based within the housekeeping department.
- High interaction with operational teams and guests.
- Operational Coordination
- Communication & Liaison
- Administration & Reporting
- Quality Control Support
- Inventory & Control
- Guest Service Support
- Health & Safety Compliance
- General Outcomes required
- Working Conditions
