Assistant Director: Consumer Education & Advice
Retail
Minimum Requirements
- An NQF 6 qualification in Commercial Law / Law / Business Management / Public Administration as recognized by SAQA.
- Three (3) to five (5) years’ experience in the Commercial Law / Business Administration / Public Administration field.
- Valid driver’s license (with exception of persons with disability).
- Skills and Knowledge: Knowledge and understanding of relevant legislations affecting consumers and South Africa.
- Customer care.
- Presentation skills.
- Report writing.
- Communication skills.
- Negotiation skills.
- Administrative management.
- Planning and organization.
- Analytical thinking.
- Interviewing skills.
- Attention to detail.
- Public speaking skills.
- Computer literacy.
- Delegation.
- Interpretation skills.
- Project management skills.
- Facilitation skills.
Responsibilities
- Facilitate and conduct compliance inspections.
- Facilitate and conduct investigation of cases.
- Ensure provision of mediation on disputes.
- Represent consumers in the Consumer Court.
- Provide secretariat services.
- Manage and utilise resources (financial, human and physical) in accordance with relevant directives and legislation.
