Administrator Sales
Manufacturing, Construction Materials
Minimum Requirements
- Grade 12
- National diploma in Sales and Marketing or Business Administration
- Microsoft Office Suite(Word, Intermediate Excel and Outlook)
- Minimum of 2-3 years of Requirements Grade 12
- Minimum of 2-3 years of Experience in an administrative or sales support role.
- Product knowledge within same or similar industry including SAP
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and order management systems.
- Strong verbal and written communication skills.
- Ability to interact with customers and team members professionally.
- Excellent organizational skills with a keen eye for detail and the ability to manage multiple tasks
- Ability to work in a stressful environment ensuring deadlines and times lines are met
- Accurate and timely processing of sales orders from customers.
- Ensuring all order details (product specifications, quantities, customer information) are correct and complete.
- Coordinating with logistics to ensure on-time delivery and fulfilment.
- Prompt and clear communication with customers regarding order status, shipping dates, delays, and any issues and order confirmations
- Ensuring customers are kept informed throughout the order lifecycle.
- Maintain governance and compliance within policies (Audit, GRC and Compliance Management)
- Accurate and timely processing of diversion orders.
- Management of diversions and logistics coordination ensuring divert cost are minimal
- Sign off the load plan from logistics daily
- Fully utilize PPC contract fleet
- Proactively identify and reach out to customers experiencing a decline in sales to understand their needs and explore opportunities for re-engagement.
- Maintain accurate weekly and monthly records and reports of client interaction,
- Identifying inefficiencies or areas for improvement in sales and order management processes through checks done daily, weekly and monthly,
- Contributing suggestions for improving customer service, workflow efficiency, and systems used by the sales team.
- Process order corrections and returns ensuring accurate invoicing and stock control
- Update and manage customer databases, ensuring master data is accurate and always correct
- 100% order management process is adhered with zero errors in work
- in an administrative or sales support role.
Responsibilities
- Product knowledge within same or similar industry including SAP
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and order management systems.
- Strong verbal and written communication skills.
- Ability to interact with customers and team members professionally.
- Excellent organizational skills with a keen eye for detail and the ability to manage multiple tasks
- Ability to work in a stressful environment ensuring deadlines and times lines are met
- Accurate and timely processing of sales orders from customers.
- Ensuring all order details (product specifications, quantities, customer information) are correct and complete.
- Coordinating with logistics to ensure on-time delivery and fulfilment.
- Prompt and clear communication with customers regarding order status, shipping dates, delays, and any issues and order confirmations
- Ensuring customers are kept informed throughout the order lifecycle.
- Maintain governance and compliance within policies (Audit, GRC and Compliance Management)
- Accurate and timely processing of diversion orders.
- Management of diversions and logistics coordination ensuring divert cost are minimal
- Sign off the load plan from logistics daily
- Fully utilize PPC contract fleet
- Proactively identify and reach out to customers experiencing a decline in sales to understand their needs and explore opportunities for re-engagement.
- Maintain accurate weekly and monthly records and reports of client interaction,
- Identifying inefficiencies or areas for improvement in sales and order management processes through checks done daily, weekly and monthly,
- Contributing suggestions for improving customer service, workflow efficiency, and systems used by the sales team.
- Process order corrections and returns ensuring accurate invoicing and stock control
- Update and manage customer databases, ensuring master data is accurate and always correct
- 100% order management process is adhered with zero errors in work
